Shipping policy
Thank you for shopping with Isabella Young. Specializing in modern consumer electronic products and accessories, our brand delivers reliable, customer-focused fulfillment and international shipping services. We strive to process every order meticulously, package electronic goods with protective materials suitable for long-distance transit, and ensure accurate, intact delivery within a standard and predictable shipping timeframe.
1. Order Processing Time
Our team processes all confirmed customer orders within 1-3 business days after order confirmation, excluding weekends and official public holidays. During high-traffic promotional periods with surging order volumes, standard processing schedules may be slightly extended. We will issue timely email alerts to customers in the event of notable shipping delays.
2. Shipping Fees and Delivery Estimates
Shipping fees for all electronic product orders are automatically calculated and clearly presented on the checkout page before payment is finalized, ensuring full cost transparency for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times serve as estimated references only. Actual parcel arrival may vary due to courier service backlogs, customs clearance procedures, adverse weather conditions, global logistical limitations and regional public holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your electronic goods order is dispatched from our warehouse, you will receive an official shipment confirmation email that includes exclusive tracking details for your parcel.
Tracking data and real-time logistics status will typically be activated and accessible for online queries within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Incorrect Address Liability Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of their delivery address during checkout to avoid misdelivery and package return incidents.
Isabella Young shall not be held accountable for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address information provided by customers. Any packages returned because of address errors will be subject to additional reshipping fees borne solely by the buyer.
5. Lost and Damaged Shipment Handling
If your parcel is lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your electronic items arrive with physical damage or impaired packaging upon receipt, please submit a support request within 48 hours of delivery with clear photos of damaged goods and original packaging. Our team will conduct a comprehensive review and resolve the issue as promptly as possible.
6. Product Usage Rules and Customs Liability Notice
Every consumer electronic device comes with professional usage and maintenance guidelines. Isabella Young disclaims all liability for product damage or functional defects caused by improper operation, unauthorized disassembly, incorrect maintenance or user misuse of electronic equipment.
International shipments may incur import duties, customs taxes and other clearance fees required by destination country authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our professional customer support team via the official details below:
Trade Name: Isabella Young
Phone number: +61 486 669 324
Email: service@teknovarisx.shop
Physical address: 17 Swanston Street, Carlton, VIC 3053, Australia